FIELD SERVICE ENGINEER

Job Title: Field Service Engineer

Department: Service

Reporting to: Field Service Manager

Hours: 45 per week

The Company

At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training.  Our customers work indoors at height, and require a fast, flexible, and safe service solution.  Established in 2008, Horizon has a passion for providing outstanding customer service and plans to significantly grow the business.  We genuinely value our people, so much so that in 2021 we took the decision to transition to employee ownership.

So today, Horizon doesn't just have employees, it has co-owners!  We are a down-to-earth organisation with an unwavering commitment towards being able to “Just Say Yes” to our customers’ requests.

Job Purpose

In this key role within the Company, as Field Service Engineer you will maintain, repair and inspect both our own powered access platforms and our customers’ throughout the UK, providing outstanding service at all times. You may also attend site to assist with break downs, inspections and any customer issues. The majority of the field-based work will be in the North of England, largely along the M62 corridor.

Responsibilities

One Team

• Work closely with all members of the team to ensure an efficient and professional service
• Keep the office team updated on job progress and provide technical support when needed
• Support colleagues through offering assistance and training
• Work flexibly, helping with reasonable ad hoc duties as required
  

Be Positive

• Demonstrate the Company Values in everything you do
• Respect all colleagues and customers, being polite and courteous at all times

Think Like an Owner

• Maintain and complete all necessary paperwork, job cards and other administrative and safety related documents to the required standards
• Consistently update own technical knowledge
• Look after company vehicles according to specified standards
• Ensure that company tools, equipment and consumables are kept safe, clean, serviceable, accounted for and returned to their designated location
• Undertake six-monthly LOLER inspections
• Read job sheets, specification documents, site plans and project meeting notes (where relevant) and prepare all necessary equipment to complete jobs
• Prepare all products needed to fulfil properly qualified sales and hire orders, ensuring that all appropriate documentation is attached
• Service repair and check both Horizon’s fleet of Access Equipment and customers’ own machines to the highest of standard at all times, always striving to exceed expectations
• Communicate effectively with customers and team members, finding out relevant information and keeping them informed on job progress
• On job completion, test products and train customers on functionality, supplying a manual where possible
• Where required, solve practical problems, detecting and repairing system faults on site at the earliest opportunity
• Pass potential sales leads/enquiries to the Sales team to develop when an opportunity arises

Stay Safe!

• Ensure compliance with all appropriate legislation with regard to access platform equipment
• Ensure that safety policies, procedures and instructions are adhered to, works are adequately protected for the safety of the workforce and customers, and necessary records and checks are maintained at all times

Skills Required

• IPAF CAP qualification essential
• Experience in Hydraulics/Electronics
• Previous experience with Forklift Trucks, Boom Lifts and/or Scissor Lifts (desirable)
• Confidence in reading schematic diagrams
• Proven fault-finding and problem-solving skills, with an ability to look for alternative solutions and a sound knowledge of the latest fault-finding equipment
• Impeccable attention to detail
• Self-motivated with an ability to work autonomously and take responsibility
• An excellent communicator with people at any level within an organisation
• A flexible approach, with a willingness and ability to react positively to changing business demands
• A formal plant-related apprenticeship (desirable)
• Evidence of ongoing service training with manufacturers of equipment
• Passionate and willing to provide exceptional levels of customer service
• Excellent time management, administration and organisational skills
• Sound geographical knowledge

Apply Now

If you like the sound of Horizon and know that you can meet our expectations, simply show us why we should consider you for this role by sending your cover letter and CV to [email protected].